Refund and Return Policy – by.fie Online Digital Webshop

Thank you for shopping with by.fie! We want you to have a satisfying experience with your digital purchases. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.

1. Refund Policy for Digital Products:

We offer refunds on digital products under the following circumstances:

• Product Defect or it Gives Errors: If the digital product you purchased is defective or not as described, please contact us within 7 days of purchase. We will review the issue and provide a replacement or issue a refund at our discretion.

• Duplicate Purchase: If you accidentally purchase the same digital product more than once, please notify us within 7 days of the duplicate purchase. We will issue a refund for the duplicate purchase.

2. Return Policy for Digital Products:

Due to the nature of digital products, returns are generally not accepted. However, if you believe your situation warrants an exception, please contact us within 7 days of purchase. We will assess your request on a case-by-case basis.

3. How to Request a Refund or Return:

To request a refund or return, please follow these steps:

• Contact Us: Send an email to [email protected] with your order number, a description of the issue, and any relevant details.

• Wait for Approval: We will review your request and respond within 2 business days with further instructions.

4. Non-Eligible Situations:

Refunds or returns are not available for the following situations:

• Change of mind or subjective dissatisfaction with the product.
• Failure to read or understand the product description.
• Accidental purchase without proper intention.

5. Contact Information:

If you have any questions or concerns regarding our Refund and Return Policy, please reach out to us at [email protected].

6. Policy Updates:

We reserve the right to modify this Refund and Return Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

By making a purchase on by.fie, you acknowledge and agree to the terms outlined in this Refund and Return Policy. Your satisfaction is important to us, and we are here to assist you with any issues you may encounter.